Support

The fastest route is inside the app: open You and choose Send feedback. It arrives with your app version, device and screen already attached, so there is nothing to look up and no sign-in required. Prefer email? Write to library@pulseintelligences.com.

Account access

Choose You → Reader's Pass, enter your email, then open the one-time link on the same device. Check spam or junk folders if it does not arrive.

Premium purchases

Sign in to Emma first, then choose a plan. If you already subscribed, use Restore App Store purchases. Apple handles payment and cancellation through your Apple Account subscription settings.

Playback and downloads

Confirm the device is online for the first stream or download. Premium books require the signed-in account used for the purchase. Include the book title, device model, iOS version, and what happened when contacting support; do not send passwords or payment-card details.

Delete an account

Open You → Reader's Pass → Account controls → Delete account. This permanently removes synced Emma data. Cancel any Apple subscription separately in Apple Account settings.

Reading Group safety

Use the ellipsis on a public group or beside another reader to report inappropriate content. Inside a joined group, you can also block a reader to prevent future shared-group contact. For urgent help, email library@pulseintelligences.com.

Response

We aim to acknowledge support and privacy requests promptly. Urgent security reports should include “Security” in the email subject.